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Children in State Custody

CYFD Vacancy Rate

Pending Investigations

Grievances Resolved by CYFD’s Office of Children’s Right (% of Total, Year-to-Date)

Licensed Foster Homes

Children in State Custody

When children are unable to remain in the homes of their parents or other caregivers due to child maltreatment, CYFD strives to achieve permanency for these children as quickly and safely as possible.

Workforce

CYFD continues to implement a comprehensive Workforce Development Plan to recruit and retain a stable, skilled workforce.

Allegations

The majority of maltreatment allegations investigated by CYFD continues to be neglect. First and foremost, CYFD seeks to ensure child safety.

Grievances Processed by Office of Children's Rights

Office of Children’s Rights purpose is to respond to the urgent need in New Mexico to improve the lives of vulnerable children by breaking down barriers to access, accountability, positive system reform, and community networking.

Licensed Providers

Foster families and providers are a critical pillar of offering stability to the children in our care. We are prioritizing retention and appreciation for our existing foster families and providers and we are focused on recruiting more.

Children in State Custody

When children are unable to remain in the homes of their parents or other caregivers due to child maltreatment, CYFD strives to achieve permanency for these children as quickly and safely as possible. Additionally, the agency seeks to place children of all ages in the most family-like, least-restrictive setting to meet each child’s needs. Relative and fictive kin homes comprise the largest category of placement type for children in state custody, followed by non-relative foster families.

CYFD is also working diligently to reduce the frequency of children staying overnight in county offices. These stays only occur in extraordinary circumstances while more appropriate placements are secured. Some children and youth do experience sudden disruptions in placement and require a safe, supervised temporary environment while staff find a stable, supportive, longer-term placement.

Finally, CYFD is making progress regarding the use of residential treatment for older children in care. The goal is that these placements should always be determined medically necessary and temporary. Since 2018, use of residential treatment has decreased by 72%.

Metric: Children in Custody by Placement Type

Why is this metric Important?

When children are unable to remain in the homes of their parents or other caregivers due to child maltreatment, CYFD strives to achieve permanency for these children as quickly and safely as possible. Additionally, the agency seeks to place children of all ages in the most family-like, least-restrictive setting to meet each child’s needs. Timely permanency and placement stability are linked with better outcomes for children in foster care, such as educational achievement, healthy attachments, better health, and higher income in adulthood.

What are we doing to improve?

CYFD will continue its successful efforts to place children with relatives whenever possible and as soon as possible. Above all, CYFD recognizes that what is most beneficial for a child is permanency in a safe, loving home.

What are the expected outcomes?

More children will remain in their communities of origin with their natural connections preserved and nurtured; trauma of removal will be reduced. Children who are placed in family-like settings are able to remain in their communities 68% of the time; children in congregate settings only remain in their communities in about 34% of cases.

What is the current status?

Relative and fictive kin homes* comprise the largest category of placement type for children in state custody, followed by non-relative foster families.

* Definition of “Fictive Kin Homes”: children are placed with an individual, unrelated by birth or marriage, who has personal or emotional ties with the children or their family prior to the placement (e.g. family friends, school staff, babysitters, etc.).

** In the chart, “Pending Placement” means that at the time the data was pulled, the child’s placement had not yet been entered into the data system, or in some cases, the child was en route to a placement.

Metric: Ratio of Foster home Beds to Children in Placement

Why is this metric Important?

To ensure that foster care placements are stable, supportive, and meeting the needs of children in our care, we need a surplus of available beds. This is fundamental to successfully matching children to the most appropriate foster caregivers; keeping siblings together whenever possible; and enabling children to remain in their communities of origin. At minimum, CYFD hopes to achieve a ratio of 1.5 beds per child in custody.

What are we doing to improve?

Active, diligent recruitment and timely licensure of diverse foster families, and continued focus on finding suitable relative homes will help us meet this target. CYFD will especially focus on recruitment and development of homes willing and able to support older youth in family-based settings.

What are the expected outcomes?

CYFD hopes to see reduced use of congregate care settings; a decrease in placement moves; and more children and youth achieving timely permanency (reunification, guardianship, or adoption).

What is the current status?

While the number of children needing placement (i.e, children who are not at home on a trial basis) has remained relatively stable over the last year, the number of available foster homes has declined.

Metric: Office Stays of Children in Custody

Why is this metric Important?

Frequent overnight stays of children and youth in CYFD offices are a symptom of larger systemic challenges, including lack of foster homes able to meet the needs of teens or other placements that can assist youth who are in crisis; and a shortage of services that can prevent placement disruptions of higher-needs clients.

What are we doing to improve?

Foster and resource families are critical partners to the child welfare system. A robust recruitment strategy has been developed, and there will be a focus on recruiting families that are willing to do respite care to support these types of situations.

What are the expected outcomes?

We expect that this will minimize the frequency of children staying overnight in county offices while providing the resources needed for safe, family-like settings for children in our care.

What is the current status?

Some children and youth do experience sudden disruptions in placement and require a safe, supervised temporary environment while staff find a stable, supportive, longer-term placement. In the data represented here, 68% of office stays were for one night only. Only 9% were for more than three nights. The average age of youth staying in the office in all categories was 14.3.

Metric: Children in Residential Treatment Facilities, Last Day of Month

Why is this metric Important?

CYFD is making progress regarding the use of residential treatment for older children in care.

Residential treatment requires a determination of medical necessity and is intended to be short-term.

What are we doing to improve?

CYFD will continue its efforts to expand services available to children and youth with higher needs related to supervision and support, while exploring all available options in the child’s community to meet these needs in a family-like setting. When a child does require a higher level of care, discharge planning will be implemented from day one to ensure the congregate placement is short-term and results in a more appropriate, permanent placement, preferably in the child’s own community.

What are the expected outcomes?

Children of all ages will have their needs met within their communities of origin, in family-like settings, and with continuity of care.

What is the current status?

Since 2018, use of residential treatment has decreased by 72%.

Metric: Children Achieving Permanency within 12 months

Why is this metric Important?

When children are unable to remain safely at home, the length of time spent in substitute care should be as short as possible. CYFD strives to achieve reunification within one year of removal. If reunification with family is not possible, case plans change to prioritize adoption at the appropriate time. With very few exceptions, permanency within 12 months of entry is an outcome of reunification.

What are we doing to improve?

This is one of the most difficult metrics to move, responsibly. Each case is complex and may involve one or more challenges such as mental health, social/economical realities, addiction, etc. We know children will do best with their biological family if it is a safe environment. CYFD strives to continue to connect families with various wrap-around state and local resources to help reunify the families safely. While the duration to permanency matters, it is not the only driving factor in case management.

What are the expected outcomes?

Timely permanency and placement stability are linked with better outcomes for children in foster care, such as educational achievement, healthy attachments, better health, and higher income in adulthood.

What is the current status?

Achieving timely permanency cannot come at the expense of child safety. Due to the complex factors that may lead to placement in foster care, reunification may occur later than 12 months. Currently, CYFD is approximately 7 percentage  points below the federal target for this metric.

The months along the x axis of the chart represent the last month of a 12-month observation period for children entering custody in a 12-month period. For example, the percentage of children achieving permanency in the “April 2023” denominator entered care between May 1, 2021 and April 30, 2022. The children in the numerator all achieved permanency within 12 months of entering foster care.

Children who entered and exited foster care in fewer than 9 days are excluded from the data.

Metric: Percent of Children Achieving Permanency in 24 Months, by Permanency Outcome

Why is this metric Important?

Timely permanency—whether that is reunification, adoption, or permanent guardianship—is always the desired outcome for children in foster care. After 12 months, adoption and guardianship are more likely to be outcomes we see for children who achieve permanency within 24 months of entry into care.

What are we doing to improve?

CYFD must work with its legal partners to ensure cases move through the courts without undue delays, and continue recruiting foster-to-adopt families who are committed to providing safe, stable homes for children who cannot be reunified with their families of origin.

What are the expected outcomes?

More children exiting foster care within 24 months to permanent homes.

What is the current status?

While we know that adoption is the outcome for about a third of children who do achieve permanency, most adoptions do not occur within two years. Adoption is a complex trajectory that includes termination or relinquishment of parental rights. It can also be challenging to find permanent adoptive homes for children who are older; part of a large sibling group; and/or have complex physical or behavioral needs.

Reunifications that take more than a year are also represented in these cohorts.

The months along the x axis of the chart represent the last month of a 24-month observation period for children entering custody in a 12-month period. For example, the percentage of children achieving permanency in the “April 2023” denominator entered care between May 1, 2020 and April 30, 2021. The children in the numerator all achieved permanency within 24 months of entering foster care.

Children who entered and exited foster care in fewer than 9 days are excluded from the data.

Workforce

CYFD continues to implement a comprehensive Workforce Development Plan to recruit and retain a stable, skilled workforce. Vacancies in all areas of practice continue to be a systemic challenge for the agency. This data shows which positions are most impacted by vacancies. CYFD must balance its need to fill vacant positions with degreed professionals who are well-suited for the work and equipped to apply critical thinking to complex cases.

Metric: Vacancy Rate by division

Why is this metric Important?

The different divisions of CYFD work in tandem to serve, either directly or indirectly, a diverse population of clients with a vast array of strengths and needs. The nature of the work done by all parts of the agency is complex, challenging, and rewarding. Insufficient staffing levels in any practice area can lead to higher caseloads, longer timeframes for resolving cases, and less efficient collaboration with external stakeholders.

What are we doing to improve?

Recruitment of qualified, professional staff must be creative and far-reaching. CYFD is working with other state agencies and institutions of higher learning to better communicate the varied employment opportunities available with the agency. CYFD is also concertedly addressing some of the most commonly cited reasons employees give for feeling dissatisfied with their role or for leaving the Department.

What are the expected outcomes?

CYFD expects that new employees hired in the future will be a better fit with the unique work that the agency does, and will retain more of its current staff, leading to an experienced, well-trained workforce for the long-term.

What is the current status?

While the Office of the Secretary tends to have the highest percentage of vacant positions, the overall number of positions in that Division is relatively small, and none provide direct service to clients. Juvenile Justice has the second-highest percentage of vacancies, mainly due to difficulties filling positions within its facilities.

Metric: Protective Services Division - Vacancies by Practice Area

Why is this metric Important?

Vacancies in all areas of practice continue to be a systemic challenge for the agency. This data shows which positions are most impacted by vacancies.

What are we doing to improve?

CYFD continues to implement a comprehensive Workforce Development Plan to recruit and retain a stable, skilled workforce.

What are the expected outcomes?

Reducing vacancies will lead to lower caseloads, better engagement with families, reduced turnover, and higher staff morale.

What is the current status?

Vacancies are highest in the area of Permanency Planning, which is the role responsible for managing the cases of children in foster care and their families.

Allegations

The majority of maltreatment allegations investigated by CYFD continues to be neglect. First and foremost, CYFD seeks to ensure child safety. Because removing a child from their home causes significant trauma to the child, CYFD first determines if keeping that child in the home and offering supportive services to the family is most responsible. “Substantiated” allegations are those in which a finding was made that abuse or neglect did occur and was determined to be a direct result of caregiver actions or inactions. “Unsubstantiated” is a broader term that describes findings that either maltreatment did not occur or was accidental or otherwise not the result of caregiver action or inaction. It can also be indicative of cases in which no finding could be made, such as families being uncooperative or unable to locate based on the information provided to the Department. A breakdown of recent unsubstantiated cases is found in the second chart.

Neglect is a broad category that includes educational neglect; inadequate clothing, food, or shelter; lack of supervision; child substance exposure; and caregiver substance abuse that negatively impacts the child. Medical neglect is reported as its own category and includes failure to meet the child’s physical or mental health needs.

Psychological/emotional maltreatment allegations include behaviors of the caregiver that cause the child significant emotional distress. In New Mexico, exposing a child to domestic violence, regardless of the target of that violence, may result in a substantiated finding of emotional abuse.

Physical abuse allegations include any intentional harm to a child, including excessive/inappropriate discipline; physical injuries such as bruises, cuts, burns, broken bones, or subdural hematomas; and death.

Sexual abuse allegations include child molestation and rape, as well as exploitation of a child, by the child’s caregiver or other household member.

Metric: Allegations by Maltreatment Type

Why is this metric Important?

The majority of maltreatment allegations investigated by CYFD continues to be neglect. First and foremost, CYFD seeks to ensure child safety. Because removing a child from their home causes significant trauma to the child, CYFD first determines if keeping that child in the home and offering supportive services to the family is possible.

What are we doing to improve?

CYFD continues to monitor the fidelity of its safety assessment and risk assessment tools to ensure sound decision-making on behalf of child safety.

What are the expected outcomes?

Better assessment and engagement with families; reduced repeat referrals, and fewer unnecessary removals.

What is the current status?

“Substantiated” allegations are those in which a finding was made that abuse or neglect did occur and was determined to be a direct result of caregiver actions or inactions.

In most cases, even if allegations are substantiated, the child can remain safely in the home with supportive resources and services provided to the family within the community, sometimes with a safety plan in place. In other cases, the victim may be removed from the home and placed in foster care to ensure safety.

Metric: Reasons For Unsubstantiated Conclusions

Why is this metric Important?

Unsubstantiated is a broader term that describes findings that either maltreatment did not occur or was accidental or otherwise not the result of caregiver action or inaction. It can also be indicative of cases in which no finding could be made, such as families being uncooperative or unable to locate based on the information provided to the Department.

What are we doing to improve?

Poverty-related challenges and other family needs do not necessarily mean that child maltreatment has occurred. Most cases can be handled through a lens of prevention, instead. CYFD will continue to develop an array of services in collaboration with community providers and other state agencies to take a less adversarial, more supportive approach with families in need.

What are the expected outcomes?

Families will be better supported and CYFD will see fewer repeat referrals for the same concerns.

What is the current status?

Even when allegations are unsubstantiated, in the majority of cases, CYFD works with the family to determine what services could be nonetheless beneficial so ensure safety and reduce risk, and ensures that the family can access those services in the community. For the majority of unsubstantiated cases, CYFD is able to engage the family and determine needed services.

In other cases, the family may be considered very low risk; the unsubstantiated cases does not indicate any ongoing needs or concerns; or the family is already engaged in supportive services in their community. In those situations, the finding would be that no services are needed.

Grievances Processed by Office of Children's Rights

The purpose of the Office of Children’s Rights is to respond to the urgent need in New Mexico to improve the lives of vulnerable children by breaking down barriers to access, accountability, positive system reform, and community networking.

Metric: Grievances Processed by Office of Children's Rights, by Year and Disposition

Why is this metric Important?

CYFD’s Office of Children’s Rights was established in 2021 to promote the agency’s grievance procedure for youth. During the summer of 2022, the OCR enhanced many of its services, including civil rights consultations and improving its grievance and complaint processes for all constituents.

What are we doing to improve?

The OCR will continue its ongoing, targeted outreach efforts to educate CYFD clients, staff, and stakeholders about the services it offers and the process to file a grievance. Trends in practice that are made known through the work of OCR will inform training efforts as well as changes to policy and procedure.

What are the expected outcomes?

CYFD will become, overall, a more accountable and responsive agency to the public.

What is the current status?

These data demonstrate that the OCR provides a thorough response to each grievance received, with the desired result being satisfactory resolution to all parties involved. Administrative consultation means that the OCR referred the grievance to another CYFD Division (e.g., Legal, Office of Tribal Affairs, Constituent Affairs). Direct Assistance entails OCR staff providing direct program support, such as a records request form, contact information for a direct service staff, or community resources. Field Consultation includes the OCR providing a Children’s Rights consultation to CYFD field staff. In other cases, the OCR may provide needed information or make a Findings and Recommendations Report to CYFD staff and other appropriate parties.

Licensed Providers

Foster families and providers are a critical pillar of offering stability to the children in our care. We are prioritizing retention and appreciation for our existing foster families and providers and we are focused on recruiting more.

Metric: Median Days from Application to Licensure (of those licensed during the month)

Why is this metric Important?

It’s important the CYFD be responsive and supportive from day one when a potential new foster family makes contact. While it’s important to thoroughly vet and train new families, the process to obtain a foster care license should not be overly burdensome or drawn out.

What are we doing to improve?

We are improving the user experience of prospective foster families by building better technology to facilitate their applications and hiring a foster family liaison to support families as they navigate the system.

What are the expected outcomes?

To have a shorter amount of time between a family expressing interest and becoming a licensed foster family.

What is the current status?

CYFD’s targets for licensing time frames differ depending on the type of provider. Ideally, non-relatives are licensed within 120 days; relatives are licensed within 90 days. Depending on the volume of new applicants in a given month, as well as possible staffing shortages, this can take a shorter or longer amount of time.

Metric: New Non-Relative Foster Homes (of 2023 Goal)

Why is this metric Important?

CYFD has a goal of recruiting 190 new non-relative homes to be licensed in 2023. This gauge will continue to show progress towards that goal.

What are we doing to improve?

The agency is making concerted recruitment efforts to raise public awareness and interest in becoming a licensed resource home. These efforts are part of a Foster Family Recruitment Plan.

What are the expected outcomes?

More families who can meet the needs of children in foster care, which will allow us to better “match” children in care to the available licensed families, when we are not able to place children with relatives.

What is the current status?

Progress towards this goal is updated at the end of each month.

Metric: Foster Family Types by Month

Why is this metric Important?

Better supported foster families is just as important as licensing new ones. CYFD is committed to providing the support families need to continue providing this crucial and valuable service.

What are we doing to improve?

In the last year, CYFD implemented individualized retention plans for all resource caregivers in order to understand the unique factors that impact each family’s support needs and intention to stay with the agency. The agency will also be launching a Foster Family Resource Hub to support foster families.

What are the expected outcomes?

Happier, more supported resource families who are committed to staying with CYFD and providing high-quality care to the children placed with them.

What is the current status?

These data show CYFD’s ongoing efforts to recruit, train, and retain a diverse pool of resource families to meet the varied and unique needs of children in custody. As always, relatives are the first preferred placement for children unable to remain safely in their homes. Throughout the pandemic, many families’ circumstances changed, just as CYFD had to adjust its processes and practices. In some months more than others, resource families discontinued with the agency even as new families came on board.

Metric: Foster Family Inquiries by Approval Status, CY 2022

Why is this metric Important?

The licensure process is necessarily thorough in order to ensure our resource families are well-trained, prepared, and supported. In the last few years, the agency has worked hard to reduce unnecessary barriers to getting families licensed in a timely manner.

What are we doing to improve?

In addition to assessing the foster application, training and licensing process, CYFD will identify additional opportunities for people to support children and families. Becoming a foster parent is a significant responsibility and many people are unaware of some of the challenges they will face until they begin the process.

What are the expected outcomes?

Creating various types of non-relative foster families will support CYFD case workers to find placements timely and get children in a family-like setting as quickly as possible.
A diverse pool of relative and non-relative providers who are well-trained, well-supported, and have clear expectations of the fostering experience.

What is the current status?

According to a 2017 poll by the Dave Thomas Foundation for Adoption, 28% of adults have considered becoming a resource foster parent at least once in their lives. It’s clear that a much lower percentage follow through with becoming licensed or even applying.

What are we doing to improve the department?

Starting with CYFD, there are numerous challenges with the state’s child welfare system, and there are thousands of organizations that play critical roles in its effectiveness, including service providers, advocates, foster and resource families, and the judicial system. CYFD must strengthen collaboration and cooperation among these various groups to best support children and families.

Together We Thrive is about listening to these organizations, understanding the challenges and resolving issues by making real changes within CYFD’s organizational structure, policies and systems.

Increase Transparency

Elevates the areas of the agency that need and deserve increased public accountability. This dashboard tracks our progress against critical milestones to improve CYFD outcomes.

Empower Staff

The new Emergency Health group will be single-mindedly focused on making sure that every child has a safe, stable place to stay, whether that’s an emergency overnight stay at an appropriate treatment center or a placement with a foster family.

Foster Collaboration

Invites voices from every area of the child-welfare community – service providers, families who have interacted with CYFD, attorneys, behavioral health providers. This group will provide another layer of accountability, but it will also be a vital part of how New Mexico rebuilds and reinvigorates the department.

Pursue Innovation

Creates an Office of Innovation that identifies and brings to New Mexico the best practices from around the country that improve child welfare outcomes. The Center for Innovation leadership will be forward thinking and committed to driving results that are centered on what is best for the children.